tiara gatzu online Tiara Gatzu Online

About Online Shopping

Terms & Conditions


1.1 No registration is required to access our website. However, if you want to place an order, we recommend you to register first. As member of our website, you will get extra facilities and options which make you easier to enter an order.

1.2 You can access our website from anywhere, 24 hours per day. So, there are no time and/or location limitation to place an order via our website.

1.3 It is possible that our website cannot be accessed within a short period due to update or maintenance of our system.. 

1.4 We are fully entitled to make changes on these terms and conditions.



2.1 As visitor of our website, you can enter your order by selecting and placing your desired products in the online shopping cart. Before submitting the order, you have to check the correctness of your entire order. Upon receive of your order and payment, we will verify and process your order promptly.

2.2 Created order should immediately be followed with payment by choosing one of the available payment methods such as debit payment via BCA,  Mandiri, BRI or ATM  A confirmation email will then be sent to you. If needed we will contact you via text message or telephone to verify the order.

2.3 Contact our customer care at 0361418918 / 08113990663 if you do not receive a confirmation email.

 2.4  Your ordered products will be shipped according to the following schedule:  

      I. EXPRESS 45 (Temporarily Inactive)                                                                                                                                                         

(a).EXPRESS 45 is a fast delivery service from tiaragatzuonline.com

(b).EXPRESS 45 uses a motorcycle to deliver your order

II. REGULAR                                                                                                                                                        

(a).REGULAR is a standard delivery service from tiaragatzuonline.com

(b).REGULAR uses a car to deliver your order

EXPRESS 45 (Temporarily Inactive)


1. Maximum order of 10 items (equivalent to 2 large Tiara bags), Min order Rp. 150.000,-

2. Distance of a maximum 3KM shipping radius from the store (Tiara Gatzu, Tiara Monang Maning and Soputan Fresh Shop)

3. Free Shipping around Tiara Gatzu.

4. Delivery time 45 minutes from verified order, if more than 45 minutes not reached the destination. Then FREE postage!

5. If the buyer is done before 20.00 WITA we will send in the same day

6. If the order is done over the hour 20:01 WITA then we will send your order the next day

1. Ordering more than 10 items (more than 2 large bags of Tiara), with minimum order worth Rp 300.000, -

2. Distance shipping Denpasar, Badung, Tabanan City, Sukawati.

3. Free shipping around Tiara Gatzu. If outside the area Tiara Gatzu will be charged starting from Rp. 10.000.

4. Or Free shipping on purchases worth Rp 1,500,000

5. If the buyer is done before 15.00 WITA we will send in the same day

6. If the order is done above 15.01 WITA then we will send your order the next day


I.   For order  to be shipped:                                                                                                                                                      

(a). If the order is placed before 18:00 pm., shipping will be done at the same day.

(b). If the order is placed after 18.01 pm., shipping will be done the next day. 

2.5 Your order will be cancelled if:  

(a). Ordered products are not in stock. 

 (b). Our conditions are not fulfilled or if unlawful act is noticed. 


3.1 All prices listed on our website is retail price and does not include shipping costs.  Our shipping costs are depending on the delivery area which can be selected when entering the order.3.2 Prices are subject to change at any time without notice. 



4.1 Cancellation of your order is only possible:

(a). Before your order is processed. Contact our service hotline during office hours to cancel your order.

(b).If your order has been processed and is being delivered, then cancellation is no longer possible. So, please check your entire order thoroughly before submit it. Call our Customer Service first in case you need more information regarding specific product you want to order

(c). Delivered order cannot be returned                                  

(d). You can only return your ordered products during receiving the order and before the order is accepted, provided the products are in good condition, the seal has not been broken and the packaging is not damaged. 



5.1 The beneficiary name listed at the time of payment is CV. Tiara Dalung Permai.(Tiara Gatzu)

5.2 If there is a cancellation during processing of your order, then the difference of the amount to be paid will be returned to your account, according to the refund process of your Bank.

5.3 The Payment possibilities are: 

BCA Clikpay

E-pay BRI

Mandiri Clikpay


COD (Cash on Delivery)


5.4 We can guarantee the security and confidentiality of your credit card payment, since

We are using the Verified by Visa (VBV) and MasterCard Secure Code systems. If the used credit card is 3D secure compliant, then an One Time Password (OTP) will be sent to you via SMS to be used as authorization code for your payment.

We are using a payment gateway that has been certified by Visa and MasterCard to ensure the security of your data during the payment process.

We are using a payment gateway that has been certified by Visa and MasterCard to ensure the security of your data during the payment process.

5.5 Payment via “ATM bersama” has to be done by ATM transfer to Permata account (013). Generated Payment code after selecting the  “ATM bersama” payment channel on Tiaragatzuonline has to be entered as the account number and the entered value must exactly match the value to be paid.

5.6. COD Payment can only be done by member of Tiara Gatzu, Tiara Monang Maning or  Toko Soputan. In this case the submitted data will be checked prior processing of the order.



6.1 We are committed to provide the best service for our customers. 

6.2 This terms and conditions are applicable to all visitors and members of our website.

6.3 We will take legal action for every criminal offense that considered harmful to our company.

6.4 We are fully entitled to change these Terms and Conditions at any time without prior notice


 Cost-Effective, Time-Efficient, Energy-Saving